Ask us a question

We appreciate your interest in Lave. We are here to assist you and answer any questions or concerns you may have. Please feel free to reach out to our dedicated customer service team using our contact form below. We look forward to hearing from you! 💖

 

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Order Processing

Once your order is placed, our team will carefully process and prepare it for shipment. Order processing typically takes 1-2 business days, excluding weekends and holidays. You will receive an email notification with your order details and tracking information once your package is ready to be shipped.

Shipping Destinations

Lave currently offers shipping within thePhilippines. We are working towards expanding our shipping capabilities to serve customers worldwide. For international shipping inquiries, please reach out to our customer support team for assistance.

Shipping Costs

Shipping costs are calculated based on factors such as the weight of your order, destination, and selected shipping method. The exact shipping fees will be displayed during the checkout process, allowing you to review and confirm the total cost before completing your purchase.

Tracking Your Order

To keep you updated on the progress of your shipment, we provide tracking information for all orders. Once your package is in transit, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your shipment. Simply visit the carrier's website and enter the tracking number for real-time updates.

Delivery Issues and Lost Packages

While we strive for a smooth delivery process, unforeseen circumstances or external factors may occasionally cause delays or issues. If you encounter any problems with the delivery of your order, please contact our customer support team. We will work diligently to resolve the issue and assist you in locating lost packages whenever possible.

Address Accuracy

It is crucial to provide accurate and complete shipping information to ensure successful delivery. Please double-check your shipping address before finalizing your order. Lave is not responsible for delays or misdeliveries resulting from incorrect or incomplete addresses provided by the customer.

We value your satisfaction and aim to make the shipping process as seamless as possible. If you have any questions or require further assistance regarding our shipping policy, please do not hesitate to reach out to our dedicated customer support team. Thank you for choosing Lave, and we look forward to serving you with exceptional products and service.